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FAQ

Where can I get quality 3rd party accessories:

Leather covers from France: labetkomp

 

I am trying to place an order and my credit card keeps getting declined, any idea why?:

One of the most common causes of declined credit cards is a mismatch between the billing address you entered for the order and the address on file with your credit card company.  Please make sure these match exactly, including any accent marks.

Another cause of declined credit cards is that your credit card company may have declined the transaction thinking it was fraudulent.  If this is the case you will need to call the toll free number on the back of your card to tell them that the transaction is ok.

What are some dry herbs that work well with the Firewood?

The Firewood is not intended for use with Tobacco or nicotine products.  Some commonly used herbs are:

Chamomile is commonly used in teas for its relaxing properties.  It should be blended with other relaxing herbs when heated as some users find it harsh.  Native to Europe and West Asia.  Heat to 257-374F

Damiana is known as an aphrodisiac and for its calming effects.  Native to Mexico, it has a strong aroma and is believed to be part of the original Margarita recipe. Heat up to 347-374 F.

Eucalyptus has a strong pleasant aroma and is commonly used to treat chest colds and flu.  Native to Australia.  Heat to 266F.

Green Tea is typically used to make tea, but can also be heated up.  It has a stimulant effect due to the caffeine content, which can be more pronounced than when drinking tea.  Heat to 356-365F

Hemp contains CBD and CBG which are believed to provide relief from anxiety, depression, PTSD, insomnia, and pain.  Heat to 380-400F

Hops is famous for its use in imparting flavor and aroma to beer.  Heating it up can release the same flavorful terpenes prized by beer makers.  It is also believed to have a mildly euphoric effect.  Heat to 320-392F

Lavender is a very popular herb known for its strong floral aroma and calming effects and is believed to be antiseptic and antibacterial.  Heat up to 257-266F.

Lemon Balm is used to treat digestive issues and relax muscles and has a nice citrus aroma when heated.  Native to Europe and Asia.  Heat to 284-288F

Mulungu has been shown to reduce anxiety and may reduce epileptic seizures and pain. It has also been used for insomnia and high blood pressure. Native to Brazil.  Heat to 392F.

Passion Flower is used as a sedative and as an addiction treatment to reduce withdrawal symptoms.  Native to Mexico, Central and South america.  Heat to 284-302F.

Peppermint has a strong refreshing aroma that makes it great for blending with other herbs.  When heated it has an energizing effect and is popular with people suffering from colds.  Heat to 320-338F.

Sage is traditionally used for spiritual cleansing but is also believed to improve brain function and digestion.  Heat to 374F

Thyme is a common culinary herb that has a nice fresh aroma.   When heated it works well alone or blended with other herbs and is used to treat chest colds.  Heat to 302-374F 

Valerian is used to relieve insomnia, stress and pain, and as a sedative.  Native to Europe and Asia.  Heat to 302F.

Wild Lettuce has been used for years as a sedative and pain reducer.  Heat to 284-302F.

Blue Lotus has been used as far back as ancient Egypt as a sedative with mild euphoric effects.  Heat to 230-257F.

Yerba Mate is commonly used to make tea but can also be heated to release the same energizing effects.  Heat to 302F.

Catnip doesn’t have the same effects on Humans as it does on Cats but is believed to relieve anxiety and depression and support the immune system.  Heat to 302 F. 

 

What batteries can I use in the Firewood 4/5/6/7?  Batteries used in Firewood 4/5/6/7 must be 18650 size and MUST BE RATED FOR AT LEAST 20A OF CONTINUOUS DISCHARGE CURRENT.  Using improper batteries can cause equipment damage, which can lead to property and/or personal injury.  Button top batteries will not work.  They must be flat top.

For top performance on Firewood 7, Sony VTC5A and Samsung 20S are highly recommended.

Here is a list of some known good batteries:

  • Efest IMR 18650 3000mah 35A Flat Top
  • Samsung 25R
  • Sony VCT4, VCT6

Beware of counterfeit batteries!  Some good sources of genuine batteries are: orbtronic.comrtdvapor.comliionwholesale.com (they sell individual, not just bulk)

How can I get a copy of the Firewood 9 manual:
The manual for the capsule option is available here.

The manual for the bowl option is available here.

How can I get a copy of the Firewood 8 manual:
The manual is available here.

How can I get a copy of the Firewood 7 manual:
The manual is available here.

How can I get a copy of the Firewood 6 manual:
The manual is available here.

How can I get a copy of the Firewood 5 manual:
The manual is available here.

How can I get a copy of the Firewood 4 manual:
The manual is available here.

Is there a way to adjust the temperature setting ranges (fw3/4)?  Yes, here is how to change Firewood 3/4 temperature settings in 7 degree increments.

  1. turn on the device
  2. wait until battery indicator buzzes are done
  3. click the button 8 times
  4. the device will make 8 quick buzzes
  5. click the button 5 times
  6. the device will make 5 quick buzzes
  7. click the button between 0 and 8 times:

0 clicks = set temp shift to 0
1 click = set temp shift to approx +7 degrees F for all heat levels
2 clicks = set temp shift to approx +14 degrees F for all heat levels
3 clicks = set temp shift to approx +21 degrees F for all heat levels
4 clicks = set temp shift to approx +28 degrees F for all heat levels
5 clicks = set temp shift to approx +36 degrees F for all heat levels
6 clicks = set temp shift to approx +43 degrees F for all heat levels
7 clicks = set temp shift to approx +50 degrees F for all heat levels
8 clicks = buzz back the current temp shift setting then shut off.

After you set the level the unit will automatically shut down.  The settings are saved between power downs so you only need to set it once.

How Do You Recommend Finishing the Firewood?

Only 100% natural oil and oil/wax mixes are recommended.  Good choices include Tung Oil and Mineral Oil optionally mixed with beeswax and/or carnauba wax.  A good place to start is by doing a web search for "cutting board finishes" or "food safe finishes."  The Milk Paint Company makes a good Tung oil and Tung Oil/Citrus Solvent mix that works well.  Mineral Oil can be purchased at a pharmacy.

Remove all ceramic parts before finishing (except heater).  When applying oil, use a qtip or small rag to evenly coat all exterior surfaces taking caution not to get oil on the ceramic heater.  Allow oil to soak for approximately half an hour then wipe clean with a rag or paper towel.  Allow oil to dry before use.

 

What are the return/refund policy and warranty?
Return/Refund Policy

Warranty Policy